Cool My Camper

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Returns Policy

Cooling off period
Lighting Styles (the owner of Cool My Camper) is a SafeBuy member
You can be confident that you will have a hassle-free online shopping experience with us.

Lighting Styles commit to:

  • Adherence to all relevant UK and EU laws with further benefits including a 14 day 'cooling off' period
  • Total privacy of personal data and security of credit card handling
  • Clear presentation of all costs including delivery charges and VAT
  • Effective communication systems with name and address and contact phone number
  • Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators

In short you have the right to cancel within fourteen working days after delivery. The costs you incur in returning cancelled items (via post or courier) will not be refunded. We reserve the right to refuse goods returned to us without a returns number. We also reserve the right to charge for repackaging where the original packaging is spoiled with excessive packaging tape, writing or damaged -  future customers would not wish to receive goods in such a condition. Returning an item without following the above policy may result in you not receiving a refund for the purchase price of the goods.


Cancelling an order: change of mind (items received)
To withdraw from a purchase you must obtain a RMA (Returns Merchandise Authorisation) number from our sales office by giving your order details confirming you wish to cancel your order.  When you are cancelling your order within our fourteen days cooling-off period, and there has been no error on our part, we will refund the purchase price of the item. Goods must be returned in a saleable condition and in the original carton/boxes and returned in adequate packaging to ensure the goods are not damaged in transit.


Returns Policy - in full
By law customers located in the European Union have the right to withdraw from the purchase of an item within seven days from the day of delivery (The Consumer Protection (Distance Selling) (Amendment) Regulations 2005). We offer our customers 14 days to withdraw from a purchase.

To cancel an order you must obtain a returns number from our office. When you are cancelling your order within our fourteen days cooling-off period, and there has been no error on our part, we will refund the purchase price of the item. Goods must be returned in a saleable condition and in the original carton/boxes and returned in adequate packaging to ensure the goods are not damaged in transit.

If you have not received your goods and you wish to cancel your order: please contact the office via telephone or email

 

If you have received your goods and wish to return them: please contact the office via telephone or email

 

The costs you incur in returning cancelled items (via post or courier) will not be refunded. We reserve the right to refuse goods returned to us without a returns number. We also reserve the right to charge for repackaging where the original packaging is spoiled with excessive packaging tape, writing or damaged as future customers would not wish to receive goods in such condition. Returning an item without following the above policy may result in you not receiving a refund for the purchase price of the goods.

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